TERMS OF SERVICE

OVERVIEW

Welcome to Novaquantify Wellness.

The terms “we”, “us”, and “our” refer to Novaquantify Wellness. Novaquantify Wellness operates this website and online store, including all related information, content, features, tools, products, and services made available to customers (collectively, the “Services”).

Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before accessing or using our website or purchasing products from us.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence or that you have the necessary permission to use the Services.

To browse our store, create an account, or purchase products, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not sell, transfer, assign, or license your customer account to another person without our permission.

SECTION 2 — OUR PRODUCTS

Novaquantify Wellness specializes in health, wellness, personal care, supplements, and related products.

We make reasonable efforts to display and describe our products accurately. However, product colors, packaging, labels, dimensions, or appearance may differ slightly from what is displayed on your device or website.

Product manufacturers may occasionally update packaging, ingredients, labeling, or product specifications. Where applicable, customers should always review the information provided on the actual product packaging before use.

Product descriptions and availability may be updated or changed without notice.

We reserve the right to discontinue products or limit the quantities available to any person, household, geographic region, or jurisdiction where reasonably necessary.

Unless expressly stated otherwise, information provided on our website concerning health and wellness products is provided for general informational purposes and is not intended as medical advice, diagnosis, or treatment.

Customers should follow product instructions and seek advice from an appropriately qualified healthcare professional when necessary.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase the selected products.

An order is not considered accepted until we have confirmed acceptance and successfully processed the applicable payment.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, pricing errors, product availability, shipping restrictions, regulatory requirements, or suspected resale activity.

If we cancel or materially modify an order, we will attempt to notify you using the contact information supplied with your order.

Please review your order carefully before submitting it.

If you need to request a cancellation or modification, contact us as soon as possible at novaquantifywellness@gmail.com. We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

Returns and refunds are governed by our Refund & Return Policy.

Products purchased from Novaquantify Wellness are intended primarily for personal or household use unless otherwise expressly agreed.

SECTION 4 — PRICES, TAXES AND BILLING

Prices, discounts, promotions, and product availability may change without notice.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted.

Applicable taxes, shipping charges, duties, customs fees, and other charges will be displayed or handled in accordance with the checkout information and applicable laws.

Where we offer free shipping, including eligible orders shipped within the United States, such free shipping applies subject to the conditions stated in our Shipping Policy and at checkout.

International customers may be responsible for customs duties, import taxes, VAT, handling fees, or similar government charges where these are not collected at checkout.

You agree to provide accurate and complete billing, payment, shipping, and account information.

You represent that you are authorized to use the payment method provided for your purchase.

SECTION 5 — SHIPPING AND DELIVERY

Novaquantify Wellness offers shipping to supported destinations, including the United States, United Kingdom, Australia, Europe, and other international destinations where available.

Eligible orders shipped within the United States may qualify for free shipping, subject to our Shipping Policy and the shipping options displayed at checkout.

Shipping availability, delivery estimates, rates, and restrictions may vary depending on destination, product, carrier, and other circumstances.

Delivery dates and transit times displayed on our website are estimates unless expressly stated otherwise.

International shipments may be subject to customs inspections, border processing, import requirements, or other delays outside our reasonable control.

Please ensure that your shipping address is complete and accurate before placing your order.

Our complete shipping terms are provided in our Shipping Policy.

Nothing in this section limits rights or remedies that may be available to consumers under applicable law.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their original content, including text, graphics, website design, photographs, videos, logos, icons, and other materials owned by or licensed to Novaquantify Wellness are protected by applicable intellectual property laws.

Third-party product names, trademarks, logos, images, and brands displayed on our website remain the property of their respective owners.

The display or sale of a third-party product does not transfer ownership of that brand or intellectual property to Novaquantify Wellness.

You may use the Services for personal and non-commercial purposes only.

Unless permitted by applicable law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, republish, sell, exploit, or commercially use protected material available through the Services.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, applications, payment services, or functionality operated by third parties.

Such third-party services may be subject to their own terms and privacy policies.

We do not control all aspects of third-party services and are not responsible for their operation except to the extent required by applicable law.

We may introduce new features, resources, applications, or functionality in the future. Unless otherwise stated, those features will form part of the Services and may be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, resources, applications, or services operated by third parties.

We are not responsible for the content, accuracy, availability, security, policies, or practices of third-party websites.

Before entering into a transaction with a third party, you should review that party's applicable terms, policies, and practices.

Questions or complaints regarding third-party products or services should generally be directed to the applicable third party, except where Novaquantify Wellness remains responsible under applicable law.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Novaquantify Wellness is powered by Shopify, which provides the technology that enables us to operate our online store and provide the Services.

However, purchases made from our store are transactions between you and Novaquantify Wellness.

Shopify is not the seller of products purchased directly from Novaquantify Wellness.

Your use of Shopify-related functionality may also involve processing of information by Shopify in accordance with applicable Shopify policies.

SECTION 10 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our store, process payments, fulfill orders, prevent fraud, provide customer support, and deliver the Services.

Information may be processed in countries other than your country of residence, subject to applicable privacy and data protection requirements.

Please review our Privacy Policy for further information.

SECTION 11 — FEEDBACK AND REVIEWS

If you voluntarily submit reviews, suggestions, feedback, photographs, comments, or other content to us, you grant us permission to use that material to operate, improve, and promote the Services to the extent permitted by applicable law.

You represent that you have the necessary rights to content you submit.

You must not submit content that infringes another person's intellectual property, privacy, publicity, or other legal rights.

You must not knowingly submit false, deceptive, defamatory, unlawful, abusive, or malicious content.

We may moderate or remove content where permitted by applicable law and our policies.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors or update inaccurate information.

Where an error affects an order that has already been placed, we will handle the matter in accordance with applicable consumer protection laws.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations;

• Infringe intellectual property or other legal rights;

• Transmit malicious software or harmful code;

• Attempt unauthorized access to our website or systems;

• Conduct fraudulent or deceptive activities;

• Harass, threaten, abuse, or impersonate another person;

• Collect personal information unlawfully;

• Send spam or unauthorized commercial communications;

• Interfere with the security or normal operation of the Services; or

• Use automated systems to access or extract information from the Services in violation of applicable law, these Terms, or technical restrictions implemented by us.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED SYSTEMS AND AGENTS

Automated software, bots, artificial intelligence agents, or similar systems accessing our Services must comply with applicable laws, these Terms, and any technical access restrictions we implement.

Automated systems must not attempt to circumvent CAPTCHAs, security mechanisms, access restrictions, rate limits, or other measures intended to protect our Services.

We reserve the right to restrict automated access where reasonably necessary to protect our customers, website, systems, intellectual property, or Services.

SECTION 15 — TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent or unlawful activity, threatens the security of our Services, or misuses our systems.

Any obligations or provisions that by their nature should survive termination will continue to apply after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information available through the Services is provided for general informational purposes.

Health, wellness, supplement, nutrition, and personal care information provided through our website is not intended to replace professional medical advice, diagnosis, or treatment.

Always read product labels and instructions before use.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have questions about whether a product is appropriate for you, consider consulting an appropriately qualified healthcare professional before use.

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, condition, consumer right, or remedy that cannot legally be excluded or restricted.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Novaquantify Wellness and its officers, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law, including applicable consumer protections in the United Kingdom, European Union, Australia, or other jurisdictions in which we sell products.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Novaquantify Wellness against losses, liabilities, damages, and reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's legal rights.

This provision does not apply where such liability cannot lawfully be imposed on a consumer.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services, subject to any mandatory rights provided by applicable law.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer our rights and obligations in connection with a sale, transfer, restructuring, or operation of our business, subject to applicable law.

SECTION 22 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms and your use of the Services are subject to applicable laws and mandatory consumer protection requirements.

Nothing in these Terms deprives consumers of mandatory protections available under the laws applicable to them.

For consumers located in the United Kingdom, European Union, Australia, or other jurisdictions that provide mandatory consumer protections, you may have rights that apply regardless of the governing-law provisions of these Terms.

Any dispute will be handled by the courts or dispute-resolution bodies having jurisdiction under applicable law.

SECTION 23 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other operational requirements.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will apply from the effective date stated in the updated Terms and will not limit rights that have already arisen under applicable law.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Novaquantify Wellness
Website: novaquantifywellness.co.uk
Email: novaquantifywellness@gmail.com

Australia

79 Windsor Road
Dulwich Hill NSW 2203
Australia

United Kingdom

29 Park Gardens
Basingstoke RG21 3PG
United Kingdom

For customer service, order, return, shipping, or policy questions, please contact us at novaquantifywellness@gmail.com.