At Novaquantify Wellness, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unopened, and in its original packaging, with any seals, labels, and tags intact where applicable. You will also need the receipt or other proof of purchase.

To request a return, please contact us at novaquantifywellness@gmail.com before sending any item back.

If your return is accepted, we will provide you with return instructions, including the appropriate return address and information about how to send your package.

Please do not send products to us without first receiving return authorization. Items returned without prior authorization may not be accepted.

Our Australian correspondence/return address, where applicable, is:

Novaquantify Wellness
79 Windsor Road
Dulwich Hill NSW 2203
Australia

Depending on the order, product, and customer's location, we may provide a different return address in the return instructions.

For any questions regarding returns, please contact us at novaquantifywellness@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you receive an incorrect product, please contact us as soon as possible at novaquantifywellness@gmail.com. Please include your order information and, where appropriate, photographs showing the issue so that we can evaluate the situation and provide an appropriate solution.

Where the issue is confirmed to be our responsibility, we will provide instructions regarding the appropriate replacement, refund, or return process.

Exceptions / Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, used, or unsealed.

Non-returnable products may include:

• Opened or used health and wellness products

• Vitamins, supplements, and similar consumable products once opened or unsealed

• Personal care, hygiene, or beauty products that have been opened or used

• Products with broken or removed safety seals

• Perishable goods

• Custom-made or personalized products

• Gift cards

• Products that cannot reasonably be resold for health, hygiene, or safety reasons

Please contact us if you have questions about whether a particular product is eligible for return.

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.

Sale Items

Unless otherwise required by applicable consumer law, certain final-sale or clearance items may not be eligible for change-of-mind returns.

If an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws, your statutory rights are not affected merely because the item was purchased at a discounted price.

Exchanges

The fastest way to obtain a different product is generally to request a return for the item you have.

Once your return has been accepted, you may place a separate order for the replacement product.

United Kingdom and European Consumer Cancellation Rights

Where applicable, consumers in the United Kingdom or European Union may have a statutory right to cancel eligible distance purchases within 14 days without providing a reason.

The statutory cancellation period and applicable return requirements are separate from our voluntary 30-day return policy and will apply where required by law.

Certain products may be exempt from statutory cancellation rights, including, where permitted by applicable law, sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.

Nothing in this policy limits any mandatory consumer rights available to customers under applicable UK or European consumer protection laws.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for the cost of returning an item.

If we determine that the product was defective, damaged in transit, or incorrectly supplied, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Original shipping charges, where applicable, are generally non-refundable unless required by law or the refund results from an error on our part.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days.

Please note that your bank, card issuer, payment provider, or other financial institution may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

novaquantifywellness@gmail.com

Contact Us

For questions regarding returns, refunds, damaged products, or this policy, please contact:

Novaquantify Wellness
Email: novaquantifywellness@gmail.com

Australia:
79 Windsor Road
Dulwich Hill NSW 2203
Australia

United Kingdom:
29 Park Gardens
Basingstoke RG21 3PG
United Kingdom

Website: novaquantifywellness.co.uk