SHIPPING POLICY

At Novaquantify Wellness, we are committed to providing reliable and convenient shipping to customers in the United States, United Kingdom, European Union, Australia, and other supported international destinations.

Most orders are fulfilled from our United States fulfillment network and shipped using established shipping carriers. Tracking information is provided whenever available.

Free Shipping in the United States

We offer FREE standard shipping on eligible orders within the United States.

No promotional code is required unless otherwise stated.

Free shipping applies to eligible U.S. delivery addresses and the available shipping method will be displayed at checkout.

Expedited or other premium shipping services, where available, may incur additional charges.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times are separate from estimated transit and delivery times.

During periods of unusually high order volume, major holidays, promotions, or circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Destination	Estimated Delivery
United States	3–7 business days
United Kingdom	5–10 business days
European Union	5–10 business days
Australia	7–12 business days
Other International Destinations	7–15 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, local delivery services, weather conditions, public holidays, seasonal demand, and other circumstances outside our reasonable control.

International shipments may require additional time for customs clearance and final-mile delivery.

Shipping Tracking

Where available, tracking information will be sent to the email address provided with your order after your package has been dispatched.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.

If tracking does not update immediately, this does not necessarily mean that your package has stopped moving. Some carriers may take additional time to scan packages or update tracking events.

International Shipping

We ship to supported international destinations, including the United Kingdom, European Union, Australia, and other countries where delivery is available at checkout.

Orders shipped internationally may be subject to customs clearance and destination-country import requirements.

International delivery times may be affected by:

• Customs processing

• Import regulations

• Local postal or courier services

• Border inspections

• Destination-country requirements

• Public holidays

• Carrier delays

Customers are responsible for providing complete and accurate shipping information and, where legally required, any information necessary for customs clearance.

Certain products may not be available for delivery to every country because of local regulations, carrier restrictions, or import requirements.

If we are unable to ship a product to your destination, we may cancel the affected product or order and issue an appropriate refund.

Duties, Taxes and Customs Charges

International orders may be subject to additional charges imposed by the destination country, including:

• Import duties

• Customs charges

• Value Added Tax (VAT)

• Goods and Services Tax (GST)

• Brokerage fees

• Customs handling or processing fees

• Other applicable local taxes or charges

Unless expressly stated as included or collected at checkout, these charges are not included in the product price or shipping charge and may be payable by the recipient.

Customs requirements and charges vary by country and may change.

For orders shipped to the United Kingdom, European Union, Australia, or other international destinations, applicable taxes or duties may be collected at checkout where supported. Where they are not collected at checkout, additional charges may be assessed by customs authorities, carriers, or other authorities upon importation.

Novaquantify Wellness does not control charges imposed independently by customs authorities or destination-country agencies.

Customs Clearance

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Certain health, wellness, supplement, personal care, or related products may be subject to destination-specific restrictions or requirements.

Customs authorities may inspect packages or request additional information before releasing a shipment.

Customs processing times are outside our direct control and may extend the estimated delivery period.

Where required, customers should respond promptly to legitimate requests from the carrier or customs authorities concerning their shipment.

Delivery Delays

Although we work with established shipping providers, we cannot guarantee a specific delivery date unless expressly stated otherwise.

Delivery delays may occur because of:

• Customs inspections or clearance

• Incorrect or incomplete shipping information

• Severe weather or natural events

• Public holidays

• Carrier network disruptions

• High seasonal shipping volumes

• Import restrictions

• Local delivery conditions

• Events outside our reasonable control

If your order has significantly exceeded the estimated delivery period, please contact us at novaquantifywellness@gmail.com with your order number so we can review the available tracking information and assist you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at novaquantifywellness@gmail.com.

We will attempt to update the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes can be made after an order has entered fulfillment.

If an order is returned because the customer provided an incorrect or incomplete address, reasonable additional shipping charges may apply if the customer requests reshipment, subject to applicable consumer law.

Lost Packages

If tracking indicates that your package may be lost or your order has significantly exceeded its expected delivery period, please contact us at novaquantifywellness@gmail.com.

Please provide your:

• Order number

• Name

• Shipping address

• Tracking number, if available

We will review the shipment information and, where appropriate, work with the carrier to investigate.

Where a package is confirmed lost before successful delivery, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Damaged Packages

Please inspect your order after delivery.

If your order arrives damaged, please contact us as soon as reasonably possible at novaquantifywellness@gmail.com.

Please include your order number and, where possible, photographs showing:

• The external shipping package

• The shipping label

• Any visible package damage

• The damaged product

• The product packaging

Please retain the original packaging while we review your claim.

Once the issue has been assessed, we will provide the appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With other members of your household

• With neighbors where appropriate

• Building reception, concierge, or mailroom

• Any safe location indicated by the carrier

You may also contact the shipping carrier using your tracking number.

If you are still unable to locate the package, contact us at novaquantifywellness@gmail.com so we can review the available delivery information and assist where appropriate.

Refused or Unclaimed International Shipments

International shipments that are refused, left unclaimed, or returned because required customs or delivery procedures were not completed may be returned to the sender.

Where permitted by applicable law, actual return shipping costs, customs charges, or other non-recoverable costs associated with such a return may be deducted from any applicable refund.

This does not affect your statutory consumer rights or situations where the return results from an error by Novaquantify Wellness.

Delivery Estimates

All delivery times provided on this page are estimates for general guidance.

Actual delivery times may vary based on the shipping method, destination, carrier, customs clearance, local delivery conditions, and other circumstances.

Nothing in this Shipping Policy is intended to exclude or limit rights or remedies that customers may have under applicable consumer protection laws.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact:

Novaquantify Wellness

Email: novaquantifywellness@gmail.com
Website: novaquantifywellness.co.uk

Australia

79 Windsor Road
Dulwich Hill NSW 2203
Australia

United Kingdom

29 Park Gardens
Basingstoke RG21 3PG
United Kingdom

Our customer support team will assist you with available order and tracking information.